jili29 Privacy Policy – How We Handle Your Personal Data

1. Information You Provide Directly

When you register an account on jili29, we collect your name, date of birth, email address, mobile number, and any identity documents required for verification. This information is necessary to confirm your eligibility as a player in the Philippines and to comply with applicable regulations. Payment details such as your preferred Philippine payment channel and account information are collected when you make a deposit or request a withdrawal. You may also provide additional information when contacting our support team, such as descriptions of issues or account queries. All information you submit is stored securely and used only for the purposes described in this policy. We do not collect more data than is reasonably necessary to operate the platform and protect your account. If you choose not to provide required information, certain features of the platform — including withdrawals — may not be available to you.

2. Data Collected Automatically

When you use the jili29 platform, certain technical data is collected automatically to help us operate and improve the service. This includes your device type, operating system, browser version, IP address, and general location data derived from your IP. We also collect session data such as pages visited, games played, time spent on the platform, and actions taken within your account. This data helps us detect unusual activity, prevent fraud, and ensure the platform performs well on the mobile devices most commonly used by Filipino players. Automatic data collection is standard practice for online platforms and does not involve reading your personal files or accessing your device beyond what is needed for the platform to function. We do not use this data to build advertising profiles or sell it to third-party marketers. Aggregated, anonymised usage data may be used internally to improve game selection, platform speed, and the overall player experience.

3. How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support. We also use your data to comply with legal and regulatory obligations applicable to online gaming platforms operating in the Philippines. Where you have opted in, we may use your contact details to send you platform updates, promotional information, or responsible gaming reminders — you can opt out of marketing communications at any time by contacting [email protected]. Your data may be shared with payment processors and identity verification providers who assist us in delivering the service, but only to the extent necessary and under strict confidentiality agreements. jili29 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We retain your data for as long as your account is active and for a reasonable period thereafter as required by applicable law. If you request account closure, we will handle your data in accordance with our retention obligations and delete what we are no longer required to keep.

4. Your Rights Over Your Data

As a player based in the Philippines, you have the right to request access to the personal data jili29 holds about you at any time. You may also request corrections to inaccurate information, ask us to delete data we are no longer required to retain, or request that we restrict how your data is processed in certain circumstances. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and will not charge a fee for standard requests. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. jili29 takes all data rights requests seriously and will handle them with care and transparency. For general questions about how your data is managed, the FAQ page covers the most common queries in plain language.

5. Cookies and Similar Technologies

jili29 uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform so we can make improvements — these do not identify you personally. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use cookies to track your activity across other websites or to serve you targeted advertising on third-party platforms. Our use of cookies is limited to what is necessary for a smooth, secure, and personalised experience on jili29. If you have questions about specific cookies in use, contact [email protected] for more detail.

6. Updates to This Privacy Policy

jili29 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When updates are made, the revised policy will be published on this page with an updated date at the top. Continued use of the platform after any update constitutes your acceptance of the revised policy. If changes are significant, we will make reasonable efforts to notify you through the platform. It is your responsibility to review this page periodically to stay informed. For questions about these terms, visit the FAQ or contact us directly at [email protected]. Your trust matters to us, and we are committed to handling your data with care and honesty.